Camas, WA 98607
Support staff and students by problem solving technology needs as they arise. Use clear communication to provide updates and resolution on service desk tickets. Helped implement a 1:1 program, allowing every student access to a device to utilize our digital curriculum.
Assisted Hardware Maintenance Technicians with prepping (imaging PC’s with SCCM) and delivering equipment to specified sites to be installed.
Provided technical assistance and support for issues related to computer systems, software, and hardware. Maintained network performance through network monitoring and analysis. Defined network policies and procedures.
Maintained & developed client’s websites. Grew our clients by establishing new retainers and followed up with current clients to assure their needs were met. Created and curated content for client’s social media accounts.